Exceptional

Liked: The location was amazing! The staff were also all so friendly and kind. the beds were very comfy
Disliked: It was expensive, but that is true of a lot of the area lol the room was also a little bit small and the shower head was a bit clogged and just slightly colder than I would like as the hottest setting

Superb

Passable

Superb

We are going back again

Great accommodation with a perfect...

Liked: The staff was outstanding. Debbie was the highlight, she was very friendly and helpful.

Exceptional

Exceptional

Do not book this tired,...

Liked: The proximity to the gondola was the best thing about this stay. I would not book this "hotel" even if this was the most important part of your decision making process.
Disliked: The room we were given was in the basement. I could easily touch the basement ceiling (I'm 5'9"), just like at my grandmother's house. The windows were at the level of the front dirt-bed along a very busy sidewalk. The shades needed to be drawn at all times or else people could see in (like the first floor of a motel 6). At night, the area outside the front of the hotel is the spot for Uber's to pick up people leaving Vail Village. Needless to say, it was a drunk-fest outside our window until about 2am every morning. The lighting in the room was dark and the room was in desperate need of refurbishing/updating. The floor board radiators were broken and the carpet torn. We paid for the deluxe suite and requested a king-size bed as this was an option on booking.com. The manager told us that none of the deluxe suites had a king-size bed. The manager was rude and not interested in our repeated request for a different room. She also stated that we were given a basement room because we booked via a "third party" and this was the price point for which we paid. We didn't have the breakfast as this consisted of a person cooking on a single burner hot plate behind an old bar. You will be waiting in a single file line if you want something warm to eat. Certainly don't prepay for breakfast, as the menu options were all below $15 which was the cost of breakfast when we did our booking.In the end, we left a night early of our 4 night stay as the room situation became intolerable.