Chicago Marriott Midway Guest Reviews
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7.1 miles from Chicago centre |
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Kwamaine Thu, 11 April 2024
Exceptional
Reyna Tue, 9 April 2024
Too expensive for little amenities.
Liked: The cleanliness of the rooms and the pool was open until 11pm.
Disliked: The outdated tv in the room. There was no free parking or free breakfast.
Shantel Sat, 6 April 2024
HORRIBLE AND I WILL NEVER...
Liked: The inside of the hotel was beautiful. The location is by a lot of restaurants.
Disliked: The customer service sucked from everyone at this location, and I did not enjoy my experience for the money I had to pay. Everyone I spoke to displayed no empathy towards my situation of not adding my spouse to the check in list since Booking.com does not allow it. They double charged us for one room which was an inconvenience as well without an apology to follow up with it. Front desk is a joke, and the gentleman was very rude from start to finish whether it was over the phone or in person. I will NEVER stay at another Marriott no matter where its located due to the service I received from this one. They made me feel less than, and it was as if my concerns did not matter whatsoever to them. Something as simple as adding my spouse to the check in due to me being at work and I am unable to check in. He had our children with them and they would not accommodate us despite having proof that we added him to the check in list and Booking.com calling in my place letting them know he was added as well but since their system didn't see it they didn't accommodate us. I have never experienced anything like this ever when I travel, and I am just happy it was for one day instead of multiple since we live in Chicago. I do not recommend this hotel to anyone of color. Maybe if I was white I would've been given better service by this establishment.
Rogers Fri, 5 April 2024
Very good
Monica Mon, 25 March 2024
Needed a last minute room...
Liked: Close to the airport, free shuttle, big room and bathroom with good amenities, comfortable bed, and there are a lot of food places nearby.
Wolfe Mon, 18 March 2024
Very good
Carlos Sun, 17 March 2024
Comfortable but multiple charges I...
Liked: Location
Disliked: I was overcharged on my credit card there is an additional charge I did not authorize I will be disputing charge I’ve called several times not able to connect with anyone
Michellé Mon, 11 March 2024
Exceptional
Craig Wed, 6 March 2024
Superb
Nancy Wed, 6 March 2024
Superb