Great hotel at a reasonable...

Liked: Really really nice hotel with a great location. The room are not big but really well organized and modern, the staff is professional, and services as free coffee or fruits and even popcorn are provided! We enjoyed our time
Disliked: The matress was too soft imo

Perfect stay in San Francisco

Liked: Stayed here for a week. Room is very clean and roomier than expected. There is a walk-in closet in the room which is very convenient for storing your purchases and luggage. The location was perfect right across Saks Fifth Avenue in Union Square. All day free coffee and tea in the lobby, and every other day popcorn. Microwave is also available. Staff was very lovely. Enough eating and breakfast options in less than 2 minute walk. This is the hotel to stay in San Francisco.

Exceptional

Historic hotel with downtown access.

Liked: Staying here was a pleasure, particularly for the affordable price. The hotel felt very safe all hours of the day. The personnel in the lobby were friendly and knew their stuff so all questions we had were promptly answered. There was even a small bar every night and a popcorn machine some evenings. The hotel felt rustic, but that didn't mean the room was felt ancient. It was tidy and clean, though the bed a bit too soft for my liking. The lack of an AC was not a problem, the window opened wide enough and we did not miss the noise an AC would have come with. All in all we were very satisfied with our stay.
Disliked: My only negative comment has nothing to do with the hotel itself, but guests should know that there is a lot of activity around Union Square that may shock you. While we never felt physically unsafe, we saw plenty of human suffering and tragedy during our brief visit. Watch where you plant your feet when strolling around.

Exceptional

Liked: Pillows and bed were extremely comfortable!

A decent hotel in a...

Liked: It was located in a very convenient and accessible place, right in the city centre and also near to public transport like the BART. The hotel offered complimentary biscuits which were really nice and the rooms were cosy and fairly comfortable. The staff were fairly friendly and helpful.
Disliked: There were no breakfast facilities. And it’s slightly inconvenient that the hotel requires a 70 dollar temporary payment for the duration of the trip as this effectively means that I have less available money in my account during this period. The shower’s water output was also quite weak meaning it wasn’t very easy to use.

great location and friendly staff

Liked: Fantastic location, very close to the BART station and other sites. Beautiful place with long history, great atmosphere. Nice and spacious room. No breakfast in the hotel, but there is a great cafe just next door opened from 6.30. The hotel offers some apples, cookies, hot and cold water, coffees, etc. in the ground floor.

Very good

Superb