Sonesta Simply Suites Houston W Beltway Guest Reviews
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Write a review
Fedelia Fri, 8 December 2023
Bad
Disliked: PLEAS NOTE THIS PLACE IS NO LONGER A HOTEL (ITS'S AN APARTMENT BUILDING"
Jamie Thu, 9 November 2023
Horrific experience
Disliked: There were cockroaches everywhere . A staff member tried coming into my unit at 4 am. I was accosted on my last day in the parking lot. Wifi wasn't working and the TV wasn't reliable . No extra pillows or blankets or towels . I had asked to have my room cleaned and NEVER was done I had paid and stayed for 3 weeks with nothing but issues. It smelled of smoke and mildew throughout the whole place . Really outdated and dilapidated. Do not stay here EVER !!
Neiesha Thu, 26 October 2023
Property
Liked: It's Comfortable & Convenient, The Rooms Are Spacious The Staff Are Great I Love Ms.Shawn I Wish I Could Stay Longer But They Are Converting Over to Apartment Homes Which Is a Great Deal Also Check Them Out
Disliked: Over Charging, I Was Charged Their Regular Rate at $69 When It Should Have Been $49 After Booking Online
Remica Thu, 26 October 2023
I never stayed and they...
Liked: I never arrived to complete my booking bk my card was charged for this date numerous of times that day due to me trying to book a room and as so I was being told my card did not go through so i made a few attempts that day.but when I complained about wanting a refund I was told that I could not recieve such because the deposit was explained throught out the BBB ooking and my booking dates were non refundable was basically how it was told to me.
Disliked: I felt like my money was being stolen from me and I could not do anything about it
Christopher Wed, 25 October 2023
Bad
Kendesia Wed, 25 October 2023
Bad
Liked: I didn’t get to stay
Disliked: They told me my booking was not paid on bookin.com
Samuel Tue, 24 October 2023
I was forced to wait...
Liked: The price was good until I got there. There was nothing else I liked.
Disliked: The location, the staff, the room. I did not like that booking.com said my check in was at 3pm, but the hotel made me wait until 4pm or pay an extra $25
Bryan Sun, 22 October 2023
Exceptional
Emy Sun, 22 October 2023
Exceptional
Anonymous Fri, 20 October 2023
We tried to check in...
Liked: It was located by the highway
Disliked: No remote for television, no chair in the room for desk , covers had a burn hole , parts missing in bathroom, no extra blankets available.