Best Western Plus Waterville Grand Hotel Guest Reviews
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1.4 miles from Waterville centre |
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Joshua Sat, 2 March 2024
Not clean, not updated, dogs...
Liked: Location. Thats it.
Disliked: I wanted to stay here because it was next to town, since check in…tons of dogs, not on leashes, some were, also the room was smelling smokey musty, dust all over the room behind the tv, corners, carpet was so disgusting…i couldnt even walk on it i left my shoes on, asked to change rooms, the girl could of cared less, put me in a “new room” that was worse that the first one….screen windows cut open like people are jumping through windows. It was honestly one of the worst experiences i have ever had at a hotel,i didnt even feel safe or clean having my family there we left first thing in morning.
Dennis Mon, 19 February 2024
Poor
Disliked: Marijuana smell billowing in every hallway
Alicia Fri, 16 February 2024
Not worth the price!
Liked: The location was good, and the breakfast was very yummy!
Disliked: Overpriced! We paid less the night before at the Hampton in Bangor, we should have drove back. It was lovely. The layout is really strange, but you get used to it.It’s also very old, but that’s fine.I tried to get water out of the machine late at night, because we found the air quality very dry, but it kept spitting my money back out. The vending machines look really old.There was a crusty brown spot on the towel hanging above the toilet. Disgusting! A long brown hair was hanging from the tub overflow hole, and the coffee maker is in the bathroom!!! Gross!
Rrs Mon, 5 February 2024
Clean, comfortable room for New...
Liked: Great location for our needs. Clean, comfortable room that was quiet.
Disliked: The heating/cooling system seemed to be either too hot or too cold, couldn't find a happy medium.
Boerman Fri, 26 January 2024
Won't stay here again.
Liked: The food
Disliked: The room was so cold. Turned up the temp and it was like I had the ac on the whole time and it was at 90 degrees. Also the pool was discussing like it hadn't been cleaned. The girl was at the station of the pool then when I went to talk to her she was gone.
Alison Sun, 21 January 2024
Good option for a brief...
Liked: Close to downtown and major highway
Disliked: Room was very warm and heater took a long time to adjust to new settings. We were uncomfortably warm for the first few hours of the night
Ellen Mon, 15 January 2024
Comfortable room, good food, pleasant...
Liked: The breakfast was excellent. The wait staff were excellent. The voucher system worked very well.
Disliked: We didn't like having to walk through the entire first floor corridor to get to the elevator. We wanted to hold our breath walking down that first floor hallway as there were rooms obviously smoking - cigarettes and marijuana. It was horrible. We had to walk through that hallway every time we came and went in and out for our meals or to and from our day.
Len297 Sat, 13 January 2024
Exceptional
Matthew Mon, 8 January 2024
Superb
Liked: Staff was super nice, both hotel and restaurant. Comfortable and convenient.I'd stayed at another hotel in town and moved here. Much better here.
Disliked: Cleaners knocked on door 3 hours before the official checkout deadline.
Cindy Sat, 6 January 2024
Will probably find another place...
Liked: I enjoyed the pub/restaurant. The bar tender was Very pleasant and accommodating. We were the first ones there and she let us sit where ever we wanted as she was just opening. :-)
Disliked: Only notice Our bedding was stained with brown spots and the sheets had spots on them as well that sunday morning that we were leaving. I believe all they did was turn the comforter over so the stains would not show. There was no hot water either for showers throughout the entire hotel that sunday morning. The front desk person the previous night had a bad attitude. Was not a helpful person. Was like she did not want to be bothered. SMH.