Best Western Plus Northwest Inn & Suites Guest Reviews
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13.7 miles from Houston centre |
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Michal Thu, 18 April 2024
Bad
Liked: Absolutely nothing.
Disliked: -hotel was dirty-breakfast was the worst one I have seen in USA during my trip-hotel has charged me 100 USD of deposit for a stain on the hotel sheet. It was baby juice which my kid spilled over the sheet. Hotel claimed it destroyed their sheet. Looks like this kind of extra charges is their business model.
Luis Sat, 13 April 2024
Comfy
Liked: Comfort, clean, quiet for sleep and a good breakfast
Disliked: Noting
Ruben Sun, 7 April 2024
Disappointing
Liked: The rooms were kept very clean.
Disliked: The house cleaning would wake us up daily. Every other hotel we stayed at they would wait until we left the room for the day. This trip was an anniversary trip and my mail agenda was renting a hotel with a pool and jacuzzi. That was the only thing I wanted. Before booking I called the hotel and verified directly with the hotel it was open and was assured it was only to find out when we got there it in fact was not. Ruined my whole trip. I requested a cancellation of the last two nights so we could check in to another hotel and they never got back to me. Ruined the whole trip. Ok hotel not worth the money for something so basic though.
Guilbeau Sun, 7 April 2024
Pleasant
Liked: The GM was a good guy, I didn't like Maria at the Front Desk.
Robert Fri, 5 April 2024
Disappointing breakfast experience put me...
Liked: Good location for our visit
Disliked: Breakfast. Families overeating and wasting food meaning nothing left for other guests
Vonee Tue, 26 March 2024
Pleasant
Liked: The staff
Disliked: My tv didn't work th second night and the WiFi password didn't work
Gregory Sun, 24 March 2024
Nice enough
Liked: Very nice staff, breakfast ok.
Disliked: Squashed cockroaches at the front foyer
Xiaohong Tue, 19 March 2024
Good
Liked: Location and room service
Disliked: The sheets are old
Josefa Tue, 12 March 2024
Exceptional
Judith Tue, 5 March 2024
Good hotel for the price
Liked: We loved the comfortable bed and warming staff as well with the nice showers.
Disliked: The property had a faint smell of cigarettes as well with having a couple issues as of our sink leaking and having to change rooms due to our a/c not working. The rooms and hotel were beautiful but the surrounding area kind of tainted the experience.