Best Western Plus Liverpool - Syracuse Inn & Suites, Liverpool

Liked: Plenty of parking and located off the highway.
Disliked: The shower water never got warm.

Disliked: There was no hot water for a shower!

not impressed

Disliked: shower didn't work, the phone in the room didnt work, room keys didn't work if you put it too close to any electronic, breakfast was terrible, the pool area needs updating- there was a huge dehumidifier in the pool area and every child was coughing non stop because they couldn't breathe.

Never Again

Liked: breakfast was decent.
Disliked: the staff was rude at check in. the pool was dirty, the ceiling in the pool room was moldy and falling down. gross

Superb

Liked: Hot breakfast was offered. scrambled eggs, sausage, toast, bagels, etc. Food was good. Lobby was very nice and clean.Room was spacious.
Disliked: My room could have been cleaned better. Floors weren't swept. Air unit did not work. Unit plug and outlet looked burnt.

Poor

Liked: Comfortable beds
Disliked: Moldy leaking pool ceiling, buckets In hallway for leaking pipes, some room had no water

Overall a dirty dissapointment...

Liked: Good location. Comfortable beds. Easy check in.
Disliked: Our room was pretty dirty. The bathroom floor had hair all over, the floor and wall had something sticky on it, and the refrigerator was full of old food. The phone was also sooo dirty. We brought wiped with us thank goodness. Also the pool was so strong with chlorine and almost no ventilation it made us all cough, especially my kiddo with asthma.

horrit

Liked: Dirty room,no shower towels, big bugs were crolling on the walls, front desk staff are not friendly, breakfast is awful
Disliked: Nothing

Very good

It was aweful.

Disliked: When arrived our rooms wete not ready. We then went back 2 hrs later and the rooms were still not ready. My Grandmother had to wait on our dirty room and wait for staff to clean the room. They ran out of linen. The staff complained that they had no linen. No staff. The staff said they had no idea something was going on. Which is crap because i called the main line twice for my my accomadation explaining there was a group of us traveling for wrestling states. Then once my room was done they told my Grandma to put the pillow cases on herself. They staff were not friendly. The one who cooks breakfast yelled at me foe trying to grab my son breakfast before we left and said we could not touch it till 7am even tho it was out for 630 am. The pool had black mold. There was water dripping from the light fictures. I had absolutely no hot water my whole stay to shower or give the kids a bath. Then the front desk told us they were out of hot water and linen. We couldnt get fresh towels. Ours were soaked. They refused to refund me. Or even give me the manager or head ones number.