I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

The bed was comfortable and...

Liked: Didn’t eat breakfast. Coffee was acceptable except the packets in the room.
Disliked: The in room coffee was less than average. The screen outside my room was bent as though someone had tried to break into the room. Room was clean but felt dated; not like the picture posted to sell the hotel.

Good

I would definitely stay again!

Liked: Room was nicer than expected. Breakfast was a nice bonus. Plenty of eateries close by.
Disliked: TV quality was not good. Could hear the showers from neighbors turn on, so it wasn't very quiet.

Superb

Exceptional

Liked: The breakfast was delicious and the rooms were very roomy. We totally appreciate the high quality provided hygiene essentials. Definitely the best bang for your buck.

Exceptional

Liked: The entire environment
Disliked: Everything was great

Liked: I didn't really like much about this hotel.
Disliked: The first room assigned to us smelled badly of smoke so we asked for another room. When we got to our second room it also smelled of smoke just not as bad. We ended up just staying in it because I did not want to hassle with trying to get a 3rd room

Disliked: Nothing. The fire alarm kept going off in the night like at midnight due to a faulty sprinkler system being too close to a steamy shower. I was promised a 50% refund and now Im fighting for it after weeks!

Very good

Liked: Easy
Disliked: Alarm at midnight