Atlantis Family Waterpark Hotel Ascend Hotel Collection Guest Reviews
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Thomas Sat, 6 April 2024
Good
Diana Sun, 31 March 2024
Liked: The pools, were very nice. 2 different floor levels had pools. Smaller one was always empty, my kids basically had it all to them selves. Kids enjoyed it. Bigger one always had lots of people in it.
Disliked: Rooms were a little outdated. Phone did not work. Never enough towels by pools. Take your own.
Vega Thu, 28 March 2024
The hotel needs an update...
Liked: The kid pool was fun and big enough for kids 8 and under.
Disliked: It wasn’t very clean and the pool was not clean.
Monique Thu, 28 March 2024
We will never stay here...
Liked: The size of the suite and location of the pool from the room
Disliked: My kids got sick from chlorine toxicity from the smaller pool area near the front desk, our room wasn't ready upon check in (it was ready over an hour late), the front desk gentleman was rude, they had no clean pool towels, and we had ants in our bed. ANTS!
Joseph Wed, 27 March 2024
Passable
Liked: Pool is always a good time. Location is nice and centrally located
Disliked: They got rid of the knuckleheads passes that were included, staff was very strict on check in times, prices were up considerably for years past and now on par with other resorts but u get less here. We have been coming here the last 6 springs and we will look elsewhere next year. New management policies are a pill.
Verified Hotel Guest Fri, 22 March 2024
Liked: Pool
Disliked: Not the cleanest place
Gethsemane Sun, 17 March 2024
Liked: I liked that it had two pool options
Disliked: The staff was not helpful, the hotel was dirty, room service didnt come every day. There were no pool towels, garbage in the hallways for days.
Bridgette Sun, 17 March 2024
Very good
Anairis Sat, 16 March 2024
Was ok but probably won’t...
Liked: My family enjoyed the pool and hot tub
Disliked: That my room was still dirty it had popcorn left behind from the last people and other things in the bathroom
Elizabeth Thu, 29 February 2024
Bad