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Frequently Asked Questions

Please use our FAQs below to help answer any questions you might have. If you have an existing reservation and still need assistance please get in touch using the form on our My Booking page, and we'll reply as soon as possible, typically in 24-48 hours.

Do you offer discounts?

a

Have you got tickets for an event?


  1. Fill in your details here...

    Show Me The Discounts

  2. Within hours (typically under 4 hours), we'll email you access to our discounts.

    Discounted rates will be shown ONLY for hotels near the venue you're visiting, for the dates around the event date.

    Discounts don't hang around for long, so be sure to book soon!


Are you a past customer?


Past customers can access our discounted rates, providing you have successfully completed your past reservation.

  1. You'll need your old Trip ID, and the email address you booked with.

  2. Look up your reservation here: Show Me The Discounts

  3. Search for a concert venue.

  4. Book one of our discounted hotels.

I haven't received my hotel confirmation email - where can I view/print a copy?

a

Please go to My Booking to access your reservation details.

You'll need your trip ID, and the email address you booked with.

How do I cancel my hotel reservation?

a

Please go to My Booking to access your reservation details.

You'll need your trip ID, and the email address you booked with.

Please check the individual hotel policy prior to cancelling your reservation.

Some reservations are non-refundable.

Can I contact ConcertHotels.com by telephone?

a

You can contact the customer service team attached to your reservation.

Please go to My Booking to access your reservation details.

The telephone number to call will be listed.

When can I contact ConcertHotels.com by telephone?

a

Our supplier's customer services departments are open 24 hours, 7 days a week.

Where can I find out more about a specific hotel?

a

The hotel information displayed on our website is updated regularly.

If you need further details about a specific hotel, please contact the hotel directly.